LifeWave X39® Patch Refund Policy

LifeWave X39 patch refund policy is simple and stress free.

Why do so many companies make it difficult bordering on impossible to return items purchased online? The reason for return could be anything from wrong size, not as described or the item simply didn’t work. Going back to the website where the original purchase was made you start looking for a way to return the item.

They made it simple to make the purchase but returns, oh that’s a different matter. You go from page to page on the website and find nothing about returns. OK, let’s call Customer Service! That phone number is conspicuous by its absence. If you weren’t annoyed about the reason for return, by now you’re furious and resent making the purchase in the first place.

Why do some companies make it so difficult to return items? One reason is that it costs them money to handle and restock return merchandise. What they are not taking into consideration that it costs more money to lose a customer.

One person purchased an item in the US that needed to be returned. On research she found that returns were only accepted at a location in Hong Kong and had to pay the international shipping expenses. Two weeks later the item came back refused at destination!

If it’s made easy for customers to return items for whatever reason, they will remain a customer. They will also tell their friends about the good service. They will also tell more friends about the poor service. Bad news travels much faster than good news.

Here's a story about Nordstrom department store reported in the mid 1990s that’s still making the rounds in business related articles and books. A man walked into their Fairbanks Alaska location with two snow tires and asked for his money back. The clerk, who'd been working there for two weeks, saw the price on the side of the tires, reached into the cash register, and handed the man $145.

The interesting part is Nordstrom sells upscale clothing, not automotive parts. According to company lore, the clerk accepted the tires because that's what the customer wanted. This simple story has captured the essence of customer service and what it takes to build and maintain a loyal client base.

The novice Nordstrom clerk, for a mere $145, may have unwittingly initiated the most profitable PR campaign the company has ever had.

We want your dealings with us to be nothing but positive and the LifeWave X39® return policy provides that reassurance.